We wanted to put together a collection of Frequently Asked Questions to try and answer as many queries as possible. However please don’t hesitate to get in touch if the answer to your question isn’t here!
Q- Where are you based?
A- Our studio is based in Basingstoke on The Hassocks Wood Business Centre. We are 5 minutes from the town centre and junction 6 of the M3.
We can also bring a class to you; just get in touch to discuss arranging a party at your house/another venues. We cover Hampshire and surrounding areas.
Q- Do you do hen do’s and birthday parties?
A- Yes absolutely, we would love to help you celebrate a special occasion. Please get in touch to discuss availability. We can accommodate up to 10 people in our Basingstoke studio or bring the tools etc to you to celebrate in your own home.
Q- How do I book a place on a course?
A- Please send us a message to book a place and we will send all the information you will need as well as details on the deposit system. As all class sizes are limited we can not confirm your place until we receive a deposit/payment. The balance of the course is due a week before and we will send an email reminder for this.
Q- How much deposit do you require?
A- We ask for a non refundable deposit of £30 to confirm a place on a course for day long classes or long courses. For the shorter sessions and private lessons we ask for payment in full to confirm.
Q- I will be away for some of the course; can I make up the time?
A- Where possible we will always try to allow you to make up time missed in a class but can not guarantee it if other sessions are fully booked. Please give us as much notice as possible and we will do our best to accommodate any holiday.
Q- I have missed a week due to being sick; can I make up the time?
A- Where possible we will always try to allow you to make up time missed in a class but can not guarantee it if other sessions are fully booked.
Q- I have booked a place on a course but plans have changed and I now can’t make it, can I transfer the booking?
A- Please get in touch with us to discuss. Any deposits are non refundable but we may be able to transfer you to another session.
Q- How many people are in each class?
A- Between 6 and 10 depending on the venue and class.
Q- Can I do a class if I am pregnant?
A- Yes absolutely! At the start of a course or day class we will run through some general health and safety rules for the workshop. If there is anything you don’t feel comfortable with please just let us know.
Q- I have never made any jewellery before and don’t think I am very creative is this for me?
A- Please take a look at our beginners courses; you will receive lots of support and advice and we always have lots of examples to show you what can be done to get you started.
Q- Do you sell gift vouchers?
A- Yes we do and they are available in any amount. Please be aware that we can only accept them for bookings made directly though us as some of our other venues are unable to redeem our gift vouchers.
Please get in touch to ask any other questions; just head over to the contact page.